Terms of service

Last updated 26 September 2026

These terms cover your use of Meanwhile. Signing up, or using the product, means you accept them. If you are agreeing on behalf of an organisation, you are confirming you may bind it.

Your workspace and your people

You control your workspace. You decide who is on your roster, what is asked of them and what is kept. You are responsible for having a lawful basis to put those people's details into it and for telling them you have — they did not sign up with us and cannot agree to anything on our behalf.

We hold and process that data on your instructions and for no other purpose. What we hold and who else touches it is set out in the privacy notice.

What you may not do

• Use it to harass, profile or discipline people, or to collect anything you would not tell them you were collecting.
• Share a login. Seats are per person — that is what you are paying for.
• Try to reach another workspace's data, or test our security without asking us first. Ask and we will usually say yes.
• Resell or white-label the product without a written agreement.

Paying

Plans are billed annually in advance, in pounds, excluding VAT. Your seat count is the number of people your roster may hold. Adding seats mid-year is charged pro rata; removing them takes effect at renewal. Cancellation and refunds are set out in cancellation and refunds.

If a payment fails we will keep trying for a few weeks and tell you. We do not cut off access at the first failed charge — an expired card is the most ordinary thing in the world.

Availability

We work hard to keep Meanwhile up, particularly during a live session, but we do not promise a specific uptime figure on a self-serve plan, and we will not pretend otherwise here. If you need a contractual service level, talk to us about an enterprise agreement.

Suspension

We may suspend a workspace that is being used in a way that breaks these terms, puts other customers at risk, or is unpaid after we have chased it. Where we can, we will tell you first and give you a chance to put it right.

Your content

Everything you create — your workshops, your data, your people's answers — stays yours. We claim no ownership of it. We use it to run the product for you and for nothing else, and we do not use it to train AI models.

Text an AI feature drafts for you is yours to use as you see fit. It is a draft: check it before you put it in front of a room.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Beyond that, our total liability to you is limited to what you paid us in the twelve months before the claim, and we are not liable for lost profits, lost business or indirect loss.

Changes

We may update these terms. If a change materially affects you we will email the administrators on your account at least 30 days beforehand. Carrying on using Meanwhile after that means accepting the new version; if you would rather not, cancel and the refund terms apply as normal.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Email hello@meanwhile.run. A person reads it.