Cancellation and refunds

Last updated 26 September 2026

The short version. Subscriptions are billed annually in advance. You can cancel whenever you like and you keep everything until the end of the period you have paid for. We do not refund the unused part of a term — except in your first 14 days, when we refund in full, no questions.

Cancelling

Cancel from Settings → Billing, or by emailing hello@meanwhile.run. Cancelling takes effect at the end of your current billing period, not immediately. Nothing is deleted on the day you cancel: your workspace, your roster and your history stay exactly as they are until the period you paid for runs out.

You can undo a cancellation at any point before that date and the subscription simply carries on.

The first 14 days

If you email hello@meanwhile.run within 14 days of your first payment, we refund it in full. You do not need a reason. This applies to your first payment on a new subscription, not to renewals.

If you are an individual or a sole trader rather than a company, you may also have a statutory right to cancel a distance contract within 14 days. Nothing here reduces that right.

Renewals

Subscriptions renew automatically for another year unless you cancel first. We email the administrators on your account before each renewal telling you the date, the amount and the seat count, so a renewal should never be a surprise. If it was — if you were charged for a year you did not mean to start — email us. We would rather sort that out directly than have you dispute it with your bank.

Changing your seat count

Adding seats mid-year charges you a pro-rata amount for the remainder of the term, straight away.
Removing seats takes effect at your next renewal. We do not refund or credit seats mid-term.
If your roster is larger than the seats you pay for, sessions will not start until you are back inside it. Nobody is deleted.

When we refund anyway

Written rules are not the whole story. If Meanwhile was materially broken for a stretch, if you were charged twice, or if something went wrong that was plainly our fault, email us and we will put it right. We would rather be fair than be correct.

VAT

Prices are shown excluding VAT, which is added at checkout where it applies. A refund includes the VAT charged on the payment being refunded.